Tuesday, February 1, 2011

Exceed Expectations, Every Time

Simple things go along way when it comes to your clients. With every client, clean your station prior to bringing them back.  After every shampoo, clean the bowl.  Your clients will appreciate walking up to a clean bowl versus a dirty one!  After their service, clean the hand mirror before letting your client check out their new haircut/color.  Your haircut and/or color is worth seeing in a spotless mirror.  And finally, thank your customer!  

Those are just 4 small things that will greatly improve your customers experience in your salon.  I am willing to bet that most of us don’t do all of these things, all of the time.  All I ask that is that we make a conscious effort to do these things, with every customer, every time. You and your clients will notice the difference. 

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